UK: 0116 258 1200

NI: 028 3083 5588

ROI: 01 809 0080

Terms & Conditions


1. General

1.1 By use of this site you agree to be bound by the terms and conditions of this agreement.

1.2 Mercia Group Ltd makes every effort to allow uninterrupted access to the web site, but access to the web site may be suspended, restricted or terminated at any time.

1.3 Mercia Group Ltd reserve the right to change, modify, substitute or remove without notice any information on the web site at any time.

1.4 This web site is best viewed with Chrome, Safari, Firefox or alternatively Microsoft Internet Explorer 9 or above. Files marked with the PDF logo or using the '.pdf' extension require the free Adobe Acrobat Reader.

2. Logos

2.1 The copying and use of the Mercia Group Ltd logo, and other Mercia Group Ltd related logos, is not permitted without prior approval of Mercia Group Ltd. Permission requests should be directed to the Design Department, Mercia Group Ltd. Please inform us who you are, the organisation you represent and how and why you wish to use the logo. Please include your contact details.

3. User name and password

3.1 For access to certain areas of the web site you have to register with Mercia Group Ltd. Once registered you are issued a user name and password. The user name and password are personal to you and are not transferable.

3.2 Your user name and password are methods used by Mercia Group Ltd to identify you and so are extremely important. You are responsible for any information posted on the web site by anyone using your user name and password and any payments due for products and services accessed through the web site by anyone using your username and password. Any breach of security of the user name and password should be notified to Mercia Group Ltd immediately.

3.3 You may not adapt or circumvent the systems in place in connection with the web site to access the web site other than through normal operations.

4. Privacy

4.1 Mercia Group Ltd monitors all site traffic but only to the extent appropriate to help us achieve our goal of providing a site that meets or exceeds the needs of our customers. It does not collect individual user details unless a user voluntary submits such information. Mercia Group Ltd does not share that information with outside sources, and is committed to keeping such information confidential.

5. Cookies

To read our Cookie Policy click here.

6. Virus protection

6.1 Mercia Group Ltd makes every effort to check and test material at all stages of production. It is always wise for users to run an anti virus program on all material downloaded from the Internet.

6.2 Mercia Group Ltd cannot accept any responsibility for any loss, disruption or damage to you data or computer system which may occur whilst using or down-loading material from the Mercia Group Ltd web site.

7. Reciprocal links

7.1 A reciprocal link means there is a link from one web site to another and vice versa. Mercia Group Ltd web site may provide some reciprocal links. It is Mercia Group Ltd policy to obtain permission to link to other web sites. Mercia Group Ltd is not responsible for the contents or reliability of the linked web site and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. Mercia Group Ltd cannot guarantee that these links will work at all times. Mercia Group Ltd has no control over the availability of the linked pages.

8. Termination

8.1 Mercia Group Ltd may terminate your access to the web site and the services within it without prior notice for breach of any of the listed terms and conditions. Access will also be terminated if payment is not received within ten working days of the sixty-day letter being issued for outstanding goods and services.

8.2 Mercia Group Ltd may also terminate your access to the web site without prior notice to you where:

a) an event occurs which is beyond our reasonable control or that of our infrastructure provider which in either case prevents Mercia Group Ltd from continuing the service.

b) you have ceased to trade, have become insolvent, or entered into administration, or Mercia Group Ltd has a well-founded belief that any of these is likely to apply.

8.3 You may terminate your use of the service at any time by giving Mercia Group Ltd notice of termination. You may give notice by email or in writing.

9. Purchases

9.1 Every effort is made to ensure that prices shown on the Website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund you for any sum that has been paid by you or debited from your credit card for the Goods.


Writing: Mercia Group Ltd, Grove Park, 2 Thorpe Way, Enderby, Leicester LE19 1SU


1. How to book

There are various ways to make a booking request; by completing the booking form in the brochures, calling our enrolments team on 0116 258 1241, by email to or online at Please note that bookings are processed ‘subject to availability’ and therefore by making a booking request you are not guaranteed a place on the event. You will be notified by email within 48 hours once the booking request has been processed.

2. Confirmation

An email confirming your place on the event will be sent to your enrolment or main contact within 48 hours of receipt of your request. If you have not received an email confirmation within this time please contact us.

3. Cancellations

No refund will be made where cancellation is received less than 14 days before the date of the event. All other cancellations will be subject to a 20% administration charge. All cancellations must be either in writing (email or post) or made via your online user account.

4. Transfers and late bookings

If you wish to transfer and attend an alternative venue or date, seven working days’ notice must be given in writing (email or post). When shorter notice is given, Mercia Group Ltd reserves the right to charge a £25 plus VAT administrative fee or refuse the request. Please note that you cannot make transfers online.

5. Payment Terms

An invoice will be issued within 14 days of confirmation of your booking. Our payment terms are 30 days. Mercia Group Ltd reserves the right to refuse admittance to customers who have not yet paid. Payment can be made by cheque or credit card. If you elected to pay by credit card at the time of making your booking request, the invoice will clearly show ‘Payment received’.

6. Joining instructions

These will be sent by email 10 days before the date of the event you are booked on to.

7. Important Notice

On occasion it may be necessary to change an aspect of an event and notification of such changes will be made to you by telephone or email. In the unlikely event we need to cancel and your request cannot be fulfilled you will be issued with a full refund. If we rearrange an event and you are unable to make the revised date we will issue you with a credit note or a refund.


1. General

1.1 Our peer review service incorporates a wide range of reviews, which include:

  • Audit compliance review
  • Cold file review
  • Individual cold file review (in house)
  • Hot file review
  • Practice Assurance review
  • Investment business review
  • Tailor-made client specific reviews which can include training.

2. Contact details

2.1 All enquiries in respect of our peer review service should be directed to Dawn Hollies, Mercia Group Ltd, 0116 2581200.

2.2 Should you wish to discuss a technical matter in respect of a review, Dawn will transfer you to one of our reviewers.

3. Arranging a review

3.1 Please contact Dawn Hollies Mercia Group Ltd, 0116 2581200 to arrange a review.

3.2 In order to arrange a review we will require the following information:

  • Firm name, address and contact details
  • The type of review required
  • The number of locations to visit (where applicable)
  • The number of files to review
  • The nature of any specialist files to review (eg. charities, pension schemes, solicitors etc.)
  • An approximate preferred date for the review
  • Whether the firm uses electronic audit software
  • Whether your firm is a member of Mercia Group Ltd or uses the Mercia Group Ltd audit manual
  • Whether your firm is a member of the Bluefin insurance scheme
  • Whether your firm uses a proprietary audit system or has recently switched systems
  • Any special requirements for the review (eg. comments and conclusions based upon a previous review by the QAD or ACCA Monitoring Unit). We will need to see a copy of the report and any special instructions from your regulator.

3.3 If you have not had a previous review from Mercia Group Ltd we will need to conduct a customer due diligence check before we can arrange the review. To carry this out we will contact you to go through a number of questions. In accordance with our obligations under anti-money laundering legislation your personal data will be processed for the purpose of preventing money laundering or terrorist financing, and as you otherwise agree, for example, in order for us to provide the services for which you engage us.

In accordance with the Data Protection Act 1998, the data controller is Mercia Group Limited.

3.4 The detailed terms and conditions of the review will be set out in an engagement letter. We will send you two copies of our signed engagement letter. One copy should be signed and returned to us prior to the review.

3.5 Where the review involves a visit to your offices, we will contact you as soon as possible after your initial enquiry with possible dates for the review.

3.6 Once a date has been agreed we will send you a confirmation letter, confirming the following:

  • The name of the reviewer(s)
  • The date(s) of the review
  • The type(s) of review and the number of files to be reviewed (including any specialist files)
  • The cost of the review and an indication of any travelling and accommodation expenses.

3.7 Where the review involves files being sent to our offices (postal reviews), we will not send a confirmation letter. Instead, we will inform you by email of the date by which the files should reach our office.

4. The review process (for visits to firm’s offices)

4.1 Shortly before the review, the reviewer will contact you to confirm the final arrangements. This will normally involve confirmation of:

  • Whether the reviewer or the firm will be selecting the files for review
  • Where the reviewer is selecting the files, whether this will be done in advance or on the day of the review
  • Whether any files for locations not visited need to be transferred to the location of the review
  • The expected time of arrival.

4.2 On the day of the review, the reviewer will initially outline the review process and discuss any particular requirements of the review.

4.3 Once the file review is complete, the reviewer will discuss the key findings and provide an indication of the grades of the files that have been cold reviewed. We do not grade hot file reviews.

4.4 Our reviewers grade cold reviewed files from A to E. A copy of the grading structure will be included in the final report.

5. The review process (for postal reviews)

5.1 Once the file has been received, we will confirm safe receipt and indicate the likely date of return.

5.2 Once the file has been reviewed, the reviewer will telephone you to discuss the main findings of the report.

6. The report

6.1 We aim to issue the final report within two weeks of the review. However, we retain the right to extend this period without prior notice.

6.2 Should we extend the period in which the report is issued, we will inform you of the delay and will provide an indication of when the report may be expected. Advance, draft PDF copies of the report can be emailed on request.

6.3 Our final report will be issued as an emailed PDF file and an invoice for the service will be issued.

7. Confidentiality

7.1 All information obtained during the course of the review, together with the final report, will be treated as strictly private and confidential.

7.2 The report is prepared for the internal use of the firm and its employees. It should not be disclosed to any third party apart from regulation compliance officers without our prior written consent.

8. Disclaimer

8.1 In view of the limited amount of detailed review, the report should not be relied upon to identify all weaknesses that exist within the firm's audit and other regulatory procedures. However, it should identify the main problem areas in the files reviewed and therefore enable standards to be improved as necessary.

9. Complaints

9.1 If you are not satisfied with the service that you have received you may either contact the reviewer or contact Nicola Hurley, Managing Director, Mercia Group Ltd.

Tax, Audit & Accountancy Technical Support

1. General

1.1 Our Tax and Audit & Accountancy Technical Support service covers the majority of day to day issues practices face and includes:

Tax Technical Support

  • Key taxes, including income, inheritance, corporation and capital gains tax
  • HMRC enquiries
  • International tax
  • Stamp Duty
  • National insurance
  • VAT
  • Share valuations
  • Capital allowances

Audit & Accountancy Technical Support

  • Company law
  • Auditing standards and problem areas
  • Audit regulation matters
  • Accounting standards and guidance on how to apply these
  • Group accounting issues
  • Specialist areas (those covered by Mercia’s Specialist Assignment Manual sections)

2. Contact details

2.1 All enquiries in respect of the Tax Technical Support service should be directed to Mark Morton, Mercia Group Ltd, 0116 2581200.

2.2 All enquiries in respect of the Audit & Accountancy Technical Support service should be submitted using our online form.

3. Using the support service

In order to use the Tax and Audit & Accountancy Technical Support service, we require you to register with us. This can be done on our Audit and Accountancy Queries page or Tax Queries page.

There is no charge for registration.

3.2 The registration process will include us undertaking customer due diligence (CDD) procedures, unless you have recently undergone this process as part of our peer review service, in which case we may be in touch to update our CDD records.  We will contact you in order to ascertain the regulated status of your firm, obtain details about beneficial ownership and to undertake a risk assessment.  Our CDD records will also need updating from time to time to ensure that the firm’s circumstances and details have not changed significantly. In accordance with our obligations under anti-money laundering legislation your personal data will be processed for the purpose of preventing money laundering or terrorist financing, and as you otherwise agree, for example, in order for us to provide the services for which you engage us.

In accordance with the Data Protection Act 1998, the data controller is Mercia Group Limited.

3.3 A registration number will be issued to the firm and this should be quoted when using the service.

3.4 We will endeavour to contact you within two working days. If we are unable to provide an answer to your query within this timeframe, we will endeavour to agree a suitable timeframe for the response to your query.

3.5 The minimum charge per call for this service is as detailed on our website. When further work is required, a timescale will be agreed at the initial stage, and a quotation will be provided.

4. Confidentiality

4.1 All information obtained during the course of the query will be treated as strictly private and confidential.

4.2 The advice should not be disclosed to any third party without our prior written consent.

5. Disclaimer

5.1 The advice given can only relate to the exact facts as outlined by the caller. No responsibility for any loss occasioned to any person acting or refraining from action as a result of the advice provided via this service can be accepted by Mercia Group Ltd or the consultant providing the advice.

6. Complaints

6.1 If you are not satisfied with the service that you have received you may either contact the person concerned or Nicola Hurley, Managing Director, Mercia Group Ltd.

7. Provision of Services Regulations 2009

7.1 Further information in respect of our services, in accordance with the Provision of Services Regulations 2009, can be found elsewhere on our website.

Marketing Support

1. Price Variation

The price agreed will be the amount invoiced unless a Customer advises non-agreement within seven days of receipt of invoice.

2. Tax

Except in the case of a Customer who is not contracting in the course of a business nor holding himself out as doing so, Mercia Group Limited reserves the right to charge the amount of any value added tax payable whether or not included on the invoice.

3. Preliminary Work

The Customer shall pay for all work carried out at their request (and for all materials used in connection with such work) whether for drafting, research, design experimentation, preparation or otherwise at Mercia Group Limited standard rate(s) in force from time to time and whether or not any final or subsequent order is submitted or completed.

4. Proofs

The Customer shall pay (in addition to the agreed price or charges) for any additional work carried out as a result of:

a. Additional (or alterations to) proofs required as a result of the Customer's failure to check and/or correct proofs submitted for approval.

b. Alterations to style, layout, or content by Customers in all cases where those matters were in the first instance left to the discretion of Mercia Group Limited.

5. Delivery

5.1 Goods are delivered to the Customer when Mercia Group Limited makes them available to the Customer or any agent of the Customer or any carrier (who shall be the Customer's agent whoever pays his charges) at Mercia Group Limited's premises or other delivery point agreed by Mercia Group Limited.

5.2 Risk in the Goods passes when they are delivered to the Customer.

5.3 Mercia Group Limited may at its discretion deliver the Goods by instalments in any sequence.

5.4 Where the Goods are delivered by instalments, each instalment shall be deemed to be the subject of a separate contract and no default or failure by Mercia Group Limited in respect of any one or more instalments shall vitiate the Contract in respect of the Goods previously delivered or undelivered.

5.5 Any dates quoted by Mercia Group Limited for the delivery of the Goods are approximate only and shall not form part of the Contract and the Customer acknowledges that in the performance expected of Mercia Group Limited no regard has been paid to any quoted delivery dates.

5.6 If the Customer fails to take delivery of the Goods or any part of them on the due date and fails to provide any instructions, documents, licences, consents or authorisations required to enable the goods to be delivered on the due date, Mercia Group Limited shall be entitled upon giving written notice to the Customer to store or arrange for the storage of the Goods, and then risk in the Goods shall pass to the Customer delivery shall be deemed to have taken place and the Customer shall pay to Mercia Group Limited all costs and expenses including storage and insurance charges arising from its failure.

5.7 Mercia Group Limited shall not be liable for any penalty, loss, injury, damage or expense arising from any delay or, failure in delivery or performance of or repudiate the Contract. This includes any failure to deliver Budget Day Publications on the advised delivery date.

6. Variations in Quantity

Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 2% for work in one colour only and 5% for other work being allowed for overs or shortage; the Customer shall not be entitled to refuse delivery or to any compensation or damages on account of any such shortfall.

7. Claims

Any claim for damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to Mercia Group Limited and the carrier within two clear days of delivery (or, in the case of non-delivery, within seven days of despatch of the goods) and any claim in respect thereof must be made in writing to Mercia Group Limited within seven days of delivery. Mercia Group Limited shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the Customer proves that:

a. it was not possible to comply with the requirements and

b. advice (where required) was given and the claim made as soon as reasonably possible

c. and in the case of claim Mercia Group Limited shall be afforded all reasonable opportunity and facility to investigate claims and the Customer shall if so requested, promptly return any goods which are the subject of any claim and any packing securely packed and carriage paid to Mercia Group Limited for examination.

8. Liability

Mercia Group Limited shall not be liable for any loss to the Customer arising from delay in transit not caused by Mercia Group Limited.

9 Customer's Property

a. Customer's property and any other third party property supplied to Mercia Group Limited by or on behalf of the Customer shall, while it is in the possession of Mercia Group Limited or in transit to and from the Customer, be deemed to be at the Customer's risk and the Customer should insure accordingly.

b. Except in respect of death or personal injury caused by Mercia Group Limited's negligence, Mercia Group Limited shall not be liable to the Customer by reason of any representation or implied warranty condition or other term or under these express terms for any consequential loss or damage (whether for loss of profit or otherwise) costs, expenses, or other claims for consequential compensation whatsoever.

10. Variation

No variation to these conditions is binding unless agreed in writing between Mercia Group Limited and the Customer.

11. Payment

An invoice is raised after goods have been despatched and payment is due as per the terms on the invoice. If an order is cancelled after a proof has been produced, payment for the product set-up costs will still be due.

12. Ownership and Copyright

Mercia Group Limited shall be owner of and beneficially entitled to the copyright and all other rights of a like nature conferred in the United Kingdom in any artwork carried out by Mercia Group Limited at the Customer's request from which the work delivered has derived.

13. Copyright of Printed Material and Website/Electronic Use of Material

Unless otherwise specifically stated, no printed material purchased from Mercia Group Limited may be used for any other medium, including electronic media. It is not permitted to copy or scan Mercia Group Limited words or artwork onto a website, nor to include it in an e-mail.

The intellectual property rights in material supplied by Mercia Group Limited for incorporation into the publications belongs to Mercia Group Limited and may not be reproduced or resold in whole or in part in any format whatsoever. It may not be used for any other purpose other than that agreed between the Customer and Mercia Group Limited.

14. Copyright of Website/Electronic Material

Similarly, unless otherwise specifically stated, no electronic material purchased from Mercia Group Limited may be used for any medium other than the one stated, be it website and/or for use in an email. It is not permitted to copy or scan electronically-provided Mercia Group Limited words or artwork onto printed material.

The intellectual property rights in material supplied by Mercia Group Limited for incorporation into the publications belongs to Mercia Group Limited and may not be reproduced or resold in whole or in part in any format whatsoever. It may not be used for any other purpose other than that agreed between the Customer and Mercia Group Limited.

15. Risk and Ownership of the Work

a. A risk in the work shall pass to the Customer when the Customer or its agent take delivery of the work or collects it.

b. Even though risk in the work has passed in accordance with (a) above the Customer will not own the work until the printer is paid for the work and no other amounts are outstanding from the Customer to Mercia Group Limited in respect of other work supplied by Mercia Group Limited.

c. Before title has passed to the Customer under (b) above and without prejudice to any other rights of Mercia Group Limited, Mercia Group Limited shall have the right to recover and resell the work and may enter the Customer's premises by its servants or agents for that purpose.

16. Budget Summaries

These include disclaimers in accordance with the samples. The nature of these products is that the material is based upon Press Releases and our interpretation of that information. No responsibility is accepted as a result of any information that is not correctly reproduced. Mercia Group Limited’s responsibilities extend only to the production of a personalised summary.

17. Txa Rates Cards

The company cannot accept any responsibility for information that is changed as a result of amendments to the Budget in the Finance Bill, Finance Act or Social Security Acts.

18. Early Bird Discount

Mercia Group Limited reserves the right to bar or remove Customers from the Early Bird Discount Scheme, to amend the rules for qualification to the Early Bird Discount Scheme, and to amend or withdraw offers relating to the Early Bird Discount Scheme, at any time and without giving prior notice.

19. Availability

The availability of publications or products may be subject to change according to changes in Government policy (eg Budget Report, Pre-Budget Report summary).

20. Competition Standard Rules & Regulations

The standard Rules & Regulations for all Mercia Group Limited competitions are as follows:

Open to anyone who enters by post, phone, fax, email or via the website by 5pm on the date stated

Only one entry per company

Entry address: Mercia Group Limited, Grove Park, 2 Thorpe Way, Enderby, Leicester LE19 1SU

One entry will be chosen at random for each prize

No cash alternative to prize

Employees, immediate families or anyone professionally connected to Mercia Group Limited are not eligible to enter

Winner notification – winning company to be displayed on the Mercia Group Limited website. The winner will also be notified by email or phone

Mercia Group Limited may wish to use winners in any related publicity

Mercia Group Limited claim no responsibility for responses which are lost, delayed or not received.


Payment terms

  • An invoice for 50% of the set-up fee will be issued on receipt of order and 50% on approval of the App.
  • The monthly subscription is payable by DD and will commence when the App is available for download in the App Store.

Who owns the content?

  • Content provided by Mercia Group Ltd is subject to copyright and cannot be reproduced in any other format or product without written permission from Mercia Group Ltd.
  • Content provided by Mercia Group Ltd is not available on an exclusive basis and may be used in other marketing support products.
  • Content provided by a firm will remain the property of that firm and will not be reproduced in any other marketing support product unless this is requested by the firm.

What is included in the monthly fee?

  • Mercia Group Ltd provides the content for the monthly business news. This will automatically be updated for TaxAppLITE subscribers. TaxAppPLUS subscribers will be emailed the news in Word format to use, edit and delete as appropriate.
  • Any changes within Tax regulations which affect calculators or tables are made available in the App as soon as practically possible.
  • Any bug fixes as required.
  • Any updates required to support the latest operating systems for iOS and Android.
  • Any enhancements and features introduced by Mercia Group Ltd.

What will it cost to enhance my App?

  • If your suggested enhancement, content or feature is considered by us to be suitable for other App subscribers we will build this FOC and make it available to you and others.
  • If you have a suggestion to improve the App that you want exclusively designed for your App we may be able to build it for you and will agree a fee before any work is undertaken.

Can I development the App myself?

  • We cannot allow you access to the source code and cannot accept code produced by others.

What happens when the contract is terminated?

  • We will end the sale of the App in the App store on the agreed date, this will make it unavailable for further downloads.
  • We will cease to update the content within the App.
  • The App will remain on all devices which it has been downloaded.
  • The code and content will remain the property of Mercia Group Ltd (except where it has been provided by the client) and will not be reused unless a new contract is agreed.

What happens after the first 12 months?

  • Your contract will turn to a rolling 30 day contract with one month’s notice period. The VAT is payable in full on the first month of the new contract.
  • The annual subscription of £79 payable to Apple to open your developer’s account is included in the initial set up fee for year one. This will be recharged at costs in subsequent years but you can use this account to publish future Apps you may develop or subscribe to.
  • We cannot guarantee monthly fees will remain unchanged; if there is an increase planned we will let you know prior to the end of your contract.

Online Training

  • The course will be made available in your firm’s online library after which time cancellations will not be accepted. It will be available to view up until the date specified.
  • The content of recorded online training is the content as at the time of recording and neither Mercia nor its presenters are liable for any errors or omissions in that content. •
  • Mercia reserves its copyright in the online training and all materials and recordings associated with them, and no licence is hereby granted for you or others in your organisation to copy or distribute, whether as a commercial activity or otherwise any recording of it, or the materials associated with it, including all links to such recordings and materials that may be sent to you.


This page provides details surrounding the cookies which are used across and what they are used for.

What Are Cookies?

A cookie is a small file that is saved by your browser when you visit a website. It enables certain information about your visit to be stored by the site.

Some of these cookies are essential in order for a website to run as you would expect it to while others allow us to provide you with a better service (for example, understanding what content is most popular, to provide you more of the same).

Our Cookie Policy

We understand you need to reach the most relevant information quickly and easily. So, our main aim of using cookies is to provide you with the most optimised 'user experience' possible. (For details on what personal information we collect using cookies and how we use it, read our privacy policy .)

We may use cookies to help you navigate the website efficiently and perform certain functions. For example, cookies allow us to remember your log in details to save you from having to type your username and password every time you visit us, or move from page to page.

Our website analytics tool also uses cookies in order to analyse how, when and where visitors use our websites, but this information is not tied to personally identifiable information. We only use this data to improve your experience. For example, we are able to find out what the most popular content is each week, and update our homepage to reflect that current interest.

For members, subscribers and registered users of our website, if your cookies aren't enabled on your computer, it will mean that your experience when logged in to our website will be limited. You will only be able to browse and you will not be able to use our shop to book on an event or order publications.

For more details about cookies, visit

What Cookies We Use

The following describes the cookies we use across our website and what we use them for:

Cookies Essential for website use:

Cookie Name Purpose
These are known as session cookies. These are essential for browsing, and using the on-line shop, and the website wouldn't work without them. These cookie allows us to identify your particular session (the time between arriving at and leaving and means that we can remember you as you move from one page to the next, thereby improving your experience on our site. These cookies will be automatically deleted from your computer when you logout or close your browser.

Non-essential cookies for website analytics and helping you to share content.

Cookie Name Purpose
_utm* (Note: These are third party cookies) Google uses cookies to evaluate your use of the website in order for us to compile reports on website activity and internet usage. Google may also transfer this information to third parties if required to do so by law, or if such third parties process the information on Google's behalf. Google will not cross reference your IP address with any other data it holds. Read Google's privacy policy.

Other non-essential cookies

Cookie Name Purpose
None There are no other non-essential cookies on this site

Providing you with this information is part of our initiative to fulfill recent legislation. We want to be sure that we are clear and honest about your privacy when using our website.

For independent information about cookies, visit

Opting out of cookies

Most browsers are set to accept cookies automatically, by default. However, the settings of the browser you use can usually be changed to prevent automatic acceptance and to provide a prompt every time a cookie is sent to you or to allow you to choose not to receive cookies at all. However, the consequence of opting out of cookies will severely limit your ability to interact and use the on-line ordering/booking capabilities of our web site.

If you wish to block cookies, please use the link below and follow the relevant instructions. Take care to ensure that the instructions you select match the type and version of your browser software:

Managing and deleting cookies

If you want to manage or delete cookies on your machine, then use the url below:

Analytical cookies

The analytical cookies we use are Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the web site and to compile reports for us on activity on the web site.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the Mercia Group Ltd web site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Click below for an overview of Google Analytics

Opting out of Google Analytics

To opt out of being tracked by Google Analytics across all websites visit

Contact information

If you have any questions about either our privacy policy or cookie policy, then please contact us on:

Mike Rees – or 0116 258 1200 by phone.