|  We
will always act with honesty, integrity and openness in all our dealings with
you. - We will show you courtesy and respect at all times.
- We encourage
our people to identify your expectations and do everything possible to meet or
exceed them.
- We will do everything within our power to meet agreed timetables
for the delivery of our services.
- We will respond to your communications
promptly.
- You will always know in advance the fees to be charged for our
services or the basis of charging. Where the fee is not agreed in advance we will:
- provide an estimate upon request; and
- keep you informed of the cost
incurred on a regular basis. - We will respond to any complaint within 24
hours.
- We absolutely respect the confidentiality of our working relationship.
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