Our Promise To You
- We will always act with honesty, integrity and openness in all our dealings with you.
- We will show you courtesy and respect at all times.
- We encourage our people to identify your expectations and do everything possible to meet or exceed them.
- We will do everything within our power to meet agreed timetables for the delivery of our services.
- We will respond to your communications promptly.
- You will always know in advance the fees to be charged for our services or the basis of charging. Where the fee is not agreed in advance we will:
- provide an estimate upon request; and
- keep you informed of the cost incurred on a regular basis.
- We will respond to any complaint within 24 hours.
- We absolutely respect the confidentiality of our working relationship.