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Getting and Keeping Clients (half day course)
This course will address marketing and selling in the accountancy context. Participants will gain an understanding of how to build long-term, profitable and professionally rewarding relationships with clients.

Professional Selling Skills (half or one day course)
By applying the principles and best practices of selling to the provision of accountancy and advisory services, participants will develop a model for future sales activities. Through promotion, projection and persuasion they will learn how to turn enquiries into satisfied clients.

Effective Client Relationship Skills / Maximising the Quality of Service (half or one day course)
Enabling participants and their teams to become more market-driven and client-focussed. The importance of managing expectations, setting service standards and handling difficult areas will be covered, together with developing and building long-term relationships.

From Compliance to Consultancy (half day course)
For those firms looking to shift the focus of their practice from a compliance to a consultancy based service, this course guides the practitioner through the key steps they need to take.

Profitable Business Coaching (half day course)
An invaluable course for anyone offering a consultancy based service as it demonstrates how the most profitable firms succeed in this area.

Practice Profitability and Management (half day course)
Improve the financial performance of your practice by measuring profitability, appropriate structures, remuneration and ownership approaches as a means to adding value and delivering high value work.

Disciplinary and Grievance* (half day course)
Minimise the ever increasing risk of a tribunal claim by ensuring you can respond effectively in a disciplinary or grievance situation, knowing the procedural steps to follow and having the confidence to decide on the appropriate action to be taken in each case.

Managing Sickness Absence* (half day course)
Develop the technical and practical skills necessary to deal with short term and long term sickness situations in order to balance the needs of the business and the individual within the legal framework.

Recruiting the Right People* (half day course)
Address the legal obligations and practical issues affecting the recruitment process and develop the skills to prepare for and carry out successful selection in order to put the right people in the right roles.

Health and Safety for Accountants* (half day course)
Cover the practical steps needed to ensure a safe and healthy practice environment in line with the law.

Managing Flexible Working* (half day course)
A practical workshop addressing the implementation issues of Flexible Working legislation including Maternity, Paternity, Parental and Time off for Dependents facing accountancy firms today and likely developments in the future.

*Restricted to 15 participants