Terms and Conditions >

1. General
1.1 Our Tax and Audit & Accountancy Technical Support service covers the majority of day to day issues practices face and includes:

Tax Technical Support

• Key taxes, including income, inheritance, corporation and capital gains tax
• HMRC enquiries
• International tax
• Stamp Duty
• National insurance
• VAT
• Share valuations
• Capital allowances

Audit & Accountancy Technical Support

• Company law
• Auditing standards and problem areas
• Audit regulation matters
• Accounting standards and guidance on how to apply these
• Group accounting issues
• Specialist areas (those covered by Mercia’s Specialist Assignment Manual sections)
  

2. Contact details
2.1 All enquiries in respect of the Tax Technical Support service should be directed to Mark Morton, Mercia Group Ltd, 0116 2581200.

2.2 All enquiries in respect of the Audit & Accountancy Technical Support service should be directed to David Southern, Mercia Group Ltd, 0116 2581200.

3 Using the support service
3.1 In order to use the Tax and Audit & Accountancy Technical Support service, we require you to register with us. This can be done at by click here or alternatively please email Rosemary Howkins, Mercia Group Ltd, 0116 2581200.

There is no charge for registration.

3.2 A registration number will be issued to the firm and this should be quoted when using the service. The service can be accessed by ringing 0116 258 1200 and asking for the tax or audit & accountancy technical support service.

3.3 We will endeavour to take your call immediately. If this is not possible, we will inform you as to when a consultant will be available. If your query is urgent and a consultant is temporarily unavailable, we will endeavour to contact you within two hours.

3.4 The minimum charge per call for this service is as detailed on our website. When further work is required, a timescale will be agreed at the initial stage, and a quotation will be provided.

4 Confidentiality
4.1 All information obtained during the course of the query will be treated as strictly private and confidential.

4.2 The advice should not be disclosed to any third party without our prior written consent.

5 Disclaimer
5.1 In view of the telephone-based nature of the support service, the advice can only relate to the exact facts as outlined by the caller. No responsibility for any loss occasioned to any person acting or refraining from action as a result of the advice provided via this service can be accepted by Mercia Group Ltd or the consultant providing the advice.

6 Complaints
6.1 If you are not satisfied with the service that you have received you may either contact the person concerned or Jane Everingham, Director or John Welsford, Managing Director, Mercia Group Ltd.