10 Ways to Add Value to Client Relationships
One of the best ways to achieve positive differentiation from your competitors is to add value to key client relationships. Adding value will help you retain and develop further business from your clients, reduce fee pressures and significantly increase your referral rates. This webinar will provide practitioners with practical advice on how this can be done.
What does adding value really mean?
Gaining a better understanding of your clients' needs and what they want from the relationship
Clarifying and managing service expectations
Keeping your promises
Choosing the right contact strategy
Providing proactive advice that is valued - easier said than done!
Sharing networks and referrals
Using review meetings to keep in touch and develop business
Obtaining and using feedback effectively
New credit option for 2019
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