10 Ways to Add Value to Client Relationships

One of the best ways to achieve positive differentiation from your competitors is to add value to key client relationships. Adding value will help you retain and develop further business from your clients, reduce fee pressures and significantly increase your referral rates. This webinar will provide practitioners with practical advice on how this can be done.

• What does adding value really mean?

• Gaining a better understanding of your clients' needs and what they want from the relationship

• Clarifying and managing service expectations

• Being accessible

• Being responsive

• Keeping your promises

• Choosing the right contact strategy

• Providing proactive advice that is valued - easier said than done!

• Sharing networks and referrals

• Using review meetings to keep in touch and develop business

• Obtaining and using feedback effectively